SMS Messaging Terms & Opt-In Policy
Company Information
Company Name: ListHook
Address: 49 A Calhoun St, Charleston, SC 29401
Email: [email protected]
Phone: (843) 410-8360
How to Opt-In
By providing your mobile phone number when creating a postcard marketing campaign on ListHook, you are expressly consenting to receive SMS text messages from us. Your consent is obtained before any messages are sent to your device.
Types of Messages You'll Receive:
- Campaign status notifications and updates
- Lead alerts when prospects respond to your campaigns
- Important account notifications
- Campaign performance summaries
- Service updates and announcements
Consent to receive SMS messages is not a condition of purchase. Standard message and data rates may apply based on your mobile carrier plan.
Message Frequency
Message frequency varies based on your campaign activity and account settings. Typically, you can expect to receive:
- 1-5 messages per active campaign
- Real-time lead notifications (frequency depends on campaign response rates)
- Occasional service announcements
Message and data rates may apply. The number of messages you receive will depend on your campaign volume and notification preferences.
How to Opt-Out
You can opt-out of receiving SMS messages from ListHook at any time using any of the following methods:
Text Message Opt-Out
Reply to any message with one of the following keywords:
STOP | UNSUBSCRIBE | QUIT | CANCEL | END
You will receive a confirmation message confirming your opt-out request.
Contact Support: You may also opt-out by contacting our support team at [email protected] or calling (843) 410-8360.
Processing Time: Opt-out requests may take up to 48 hours to process. You may receive messages that were already in queue during this processing period.
Note: Opting out of SMS messages will not affect your account access or other email communications.
Help & Support
If you need assistance or have questions about our SMS messaging service:
- Text HELP: Reply with the keyword HELP to any message to receive assistance information
- Email Support: [email protected]
- Phone Support: (843) 410-8360
Privacy & Terms
Your privacy is important to us. We collect and use your mobile phone number and related SMS data in accordance with our Privacy Policy and Terms of Service.
Data Collection & Usage: We collect your phone number to deliver SMS notifications related to your campaigns and account activity. This information is stored securely and is not shared with third parties except as necessary to deliver the SMS service (through our messaging provider) or as required by law. You can request deletion of your phone number by contacting support.
Carrier Information
Supported Carriers: Our SMS service is compatible with all major U.S. wireless carriers, including but not limited to:
Important Carrier Notice:
Message and data rates may apply based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages. For questions about charges, contact your mobile carrier directly.